PORK DINUGUAN WITH RICE

Once an order is placed, it is immediately processed, and cancellations are generally not permitted. However, in the event of an issue with the order, such as incorrect or missing items, customers are eligible for refunds or exchanges. Requests are reviewed on a case-by-case basis to ensure fair outcomes.

Eligibility for Refunds/Exchanges:

• Incorrect item or missing items from the order.
• Quality issues with the food (subject to management review).

Process:

• Customers must submit complaints within 30 minutes of receiving their order. Complaints submitted beyond this time frame will not be accepted.
• Complaints with incomplete information or missing required proof will not be processed.
• Complaints can be submitted through the following channels:
  • In-store Complaint Form – Customers may fill out a physical form available at the store.
  • Facebook Page Message – Customers may send a message to the official Eat’s Quick Facebook page.
• Required Information for Complaints:
  • To ensure prompt resolution, customers must provide the following details:
    • Full Name and Contact Information
    • Order Number or Proof of Purchase, such as: Official receipt (physical or digital)
    • Description of the Issue (e.g., incorrect item, missing item, quality concerns)
    • Photos clearly showing the issue (e.g., damaged packaging, incorrect dish)