Policies
At “EAT’S QUICK!”, customers can place their orders online for take-out or dine-in. Payment methods are limited to GCash, debit cards, and credit cards to ensure a fast, secure, and contactless transaction. Cash payments are not accepted to reduce the handling of physical currency, ensuring a smoother process for customers and staff.
Pick-up Policy
Standard Pick-up Time:
- Orders will be available for pick-up 10 minutes after the specified pick-up time indicated in the order notes.
- If no specific pick-up time is provided, the order will be ready 10 minutes after it is placed.
- Customers are advised pick up their orders as close to the ready time as possible.
- Customers are notified that timely pick-up is essential to maintain food freshness and quality.
- Customers should present a valid ID or order confirmation at pick-up to verify their order.
Late Pick-up:
- If customers miss the pick-up window by more than 10 minutes, they should notify the restaurant.
- This allows for arranging a new pick-up time to ensure food quality.
- Customers can contact 09985846431 for any inquiries or issues regarding their pick-up.
- Customers is notified if food has been prepared, ensuring freshness expectations are managed
- Refunds or exchange may not be granted if food quality deteriorates due to late pick-up.
Pick-up Allowance:
- Orders placed near closing time can be picked up until 9:00 PM.
- This accommodates customers needing late pick-ups.
Refund and Exchange Policy
Once an order is placed, it is immediately processed, and cancellations are generally not permitted. However, in the event of an issue with the order, such as incorrect or missing items, customers are eligible for refunds or exchanges. Requests are reviewed on a case-by-case basis to ensure fair outcomes.
Eligibility for Refunds/Exchanges:
- Incorrect item or missing items from the order.
- Quality issues with the food (subject to management review).
Process:
- Customers must submit complaints within 30 minutes of receiving their order. Complaints submitted beyond this time frame will not be accepted.
- Complaints with incomplete information or missing required proof will not be processed.
- Complaints can be submitted through the following channels:
- In-store Complaint Form – Customers may fill out a physical form available at the store.
- Facebook Page Message – Customers may send a message to the official Eat’s Quick Facebook page.
- Required Information for Complaints:
- To ensure prompt resolution, customers must provide the following details:
- Full Name and Contact Information
- Order Number or Proof of Purchase, such as: Official receipt (physical or digital)
- Description of the Issue (e.g., incorrect item, missing item, quality concerns)
- Photos clearly showing the issue (e.g., damaged packaging, incorrect dish)
- To ensure prompt resolution, customers must provide the following details:
- Required Information for Complaints: